Thank you for shopping with us at Chasing Beads. We hope you LOVE your purchase. In case you want to return it, our returns policy is below.
- All items (excluding earrings and personalised pieces) can be refunded or exchanged within 28 working days of you receiving your goods.
- For hygiene reasons earrings, pierced jewellery and hair accessories are non-returnable.
- We will only offer a full refund on personalised jewellery if found faulty.
- Sale items can be refunded or exchanged within 7 working days of you receiving your goods.
- When returning goods please ensure you purchase a ‘proof of posting’ receipt from the Post Office incase of accidental loss.
- In addition to our website returns policy, under the distance selling regulations, EU customers have 7 working days to cancel their purchase.
For all of the above your statutory rights are not affected, including your right to claim a replacement where goods are faulty