Returns Policy - Chasing Beads

Returns Policy

Thank you for shopping with us at Chasing Beads. We hope you LOVE your purchase. In case you want to return it, our returns policy is below.

  • All items (excluding earrings and personalised pieces) can be refunded or exchanged within 28 working days of you receiving your goods.
  • For hygiene reasons earrings, pierced jewellery and hair accessories are non-returnable.
  • We will only offer a full refund on personalised jewellery if found faulty.
  • Sale items can be refunded or exchanged within 7 working days of you receiving your goods.
  • When returning goods please ensure you purchase a ‘proof of posting’ receipt from the Post Office incase of accidental loss.
  • In addition to our website returns policy, under the distance selling regulations, EU customers have 7 working days to cancel their purchase.

For all of the above your statutory rights are not affected, including your right to claim a replacement where goods are faulty

 

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